Cigna Telehealth Connection is our telemedicine program that provides access to certain telehealth services as part of your employer’s medical plan through Cigna. It includes live appointments with board-certified doctors via secure video or phone who are able to diagnose and prescribe, when appropriate. Customers are able to choose the time and day that works best for them with medical telehealth services available 24/7/365.

A consultation with a telehealth doctor will be similar to the care you receive from your physician when you call him or her for medical assistance when you are unable to get to their office.

Telehealth is not intended to replace your PCP. For common or chronic conditions, a virtual consultation can sometimes be a convenient and affordable alternative to a doctor’s office or nonurgent ER visit. Communication with your PCP is important for continuity of care.

No. Telehealth is designed to handle minor, nonemergency medical issues. You should NOT use telehealth if you are experiencing a medical emergency. If you have a medical emergency, you should dial 911 immediately or visit the nearest hospital.

› When your PCP is not available
› If you’re considering an ER or an urgent care center for a nonemergency medical issue
› To request refills for most prescriptions (when appropriate)*
› When traveling and in need of medical care
› During or after normal business hours, nights, weekends and even holidays

An example would be if the primary medical issue and diagnosis is of high risk, in which case treating through telehealth would be inappropriate. Cigna Telehealth Connection will also refuse treatment to minors when a parent or legal guardian is not present.

Employees and covered dependents enrolled in a medical plan through Cigna are eligible to use the program.

Covered employees and eligible dependents may access telehealth services from either Amwell or MDLIVE.
a. Through the web:
Amwell:** AmwellforCigna.com Phone: 855.667.9722
MDLIVE:** MDLIVEforCigna.com Phone: 888.726.3171
b. Download the Amwell for Cigna App and MDLIVE for Cigna App to your smartphone or mobile device.***
c. At myCigna.com
• Log in to myCigna.com
• Select the Cigna Telehealth Connection
• Select either Amwell or MDLIVE

› First name
› Last name
› Gender
› Date of birth
› Cigna customer ID

You will be asked to create a user name and password. Once registered, you will receive an email confirmation. Each family member (employee/spouse or minor dependents) must create his or her own account.

Telehealth is accessible from most locations in the United States with an Internet connection, or a U.S.- based phone number that can receive a call back. See the AmwellforCigna.com or MDLIVEforCigna.com sites for specific details.

365 days a year. Use Amwell or MDLIVE anytime you have a nonemergency condition, are unable to see your PCP, or when you simply prefer a convenient, cost-effective alternative to an ER, urgent care center or retail convenience clinic.

Doctors have the option to make themselves available by video or by telephone – or both – which can vary depending on the time of day, day of the week or computer access. If they are only available by phone, that will be the only way to connect with that doctor.

Standard consultations are approximately 10 minutes. The doctor can extend the visit at no additional charge to the patient. Video consultations are usually 1–2 minutes longer in duration.

Yes, there are doctors who speak fluent Spanish, and additional languages are offered through a language translation line.

To use videoconferencing you need a:
› Mac or PC
› Common web browser (i.e., Internet Explorer, Firefox, Safari or Chrome) with a high-speed Internet connection
› Webcam with at least 1.3 megapixels
› Microphone (most webcams already have a microphone built in)
After you set up an account, you will be able to use a simple online simulation to test your con rmation and check if you are ready for a virtual consultation.

Secure email messages are a way for telehealth doctors to communicate with patients. An email message is secure when it is encrypted before it is sent and is stored in a secure manner. Emails between you and a doctor can contain personal health information which means they need to be stored securely, in accordance with HIPAA regulations. Amwell and MDLIVE store your emails securely so you can access them at any time. Although reasonable precautions are taken by Amwell, MDLIVE and Cigna to safeguard your personal information, no method of transmitting or storing data can be guaranteed to be 100% secure. As a result, we cannot ensure the security of any information you transmit online or through the web. If you have reason to believe that your interaction with Amwell, MDLIVE or Cigna is no longer secure (for example, if you feel that the security of any account you might have with Amwell, MDLIVE or Cigna has been compromised), please immediately notify the company.

No, telehealth services are appropriate for minor acute illnesses that are easily diagnosed through symptom-based assessment and do not require laboratory services. Requirements for laboratory services or testing tend to be indicators of a more serious condition that would require the patient to be seen by their PCP.